Happy Camper
There are days when I reeeeeeally like dealing with Microsoft. Today is one of those days. Under the terms of my BizSpark license, I can legally install Microsoft Dynamics GP. It’s a huge accounting package if you didn’t know. The point is that we can use a fully featured accounting package for $0 instead of having to deal with the small business offerings from PeachTree or Intuit.
We are currently using Quick Book Business something 2009 blah, blah, blah… I loath Intuit and their pricing policies.
“Why does Quick Books 2009 complain every time I fire it up?”
“The 2009 version doesn’t support Win7. You’ll have to buy the upgrade.”
“What’s the deal with this rounding error? There are posts all over your support site about a bug adding a penny to transactions”
“We have a fix for that but you’re not paying for support so we can’t help you.”
“So you have a known defect in your product. You have a patch for the defect and you will not release it without a $80 annual fee.”
“That’s correct sir. There are two other ways to resolve the problem. Re-enter all of your transactions, by hand or purchase the latest version of our product. Sorry”.
No thanks. I’ll find something else. Maybe something from Microsoft.
I’ll be the first to admit no application is perfect. I am sure there are weaknesses in GP, but service packs are FREE from Microsoft. And if you do think there is a bug, they have a process to report it and get it fixed for all users. If I request support and the issue is found to be a defect, I pay nothing for the support ticket. If I screwed something up, then I pay the fee to get help getting it fixed. This seems a lot more up front and honest than what Intuit is doing.
