Dell 3115CN Printer Issue: Out of Paper
ENV: The printer is wired up to the network and is exposed to users via a server.
ISSUE: The printer says it is out of paper when you print from your (Win7) desktop. The unit is not out of paper. It can copy and and scan without any problems. The woman asked me what to do. I suggested all of the usual things, power off, wait 2 minutes, power it back up, pulled the tray(s), make sure there are no pieces/scraps of paper in the path, etc. If that doesn’t work, contact Dell tech support.
The woman has a long conversation with Dell tech support. They go through all of the usual steps that we’ve already covered and throw in a few more. Everything checks out. The sensors are working. The problem is between the desktop and the printer. All of this leads to “Uninstall it from the server and reinstall the drivers.”
At this point, I’m asked to see what’s going on. I log in remotely, well after business hours to have a look. There are 2 print jobs and one fax job stuck in the print queue. I delete the print jobs and the fax queue clears on it’s own.
I ask the woman to double check everything when she gets into the office.
Everything is working again.
SOLUTION: If you have a printer out of paper error, check the print queue and clear any hung jobs. It fixed our problem.
